Shipping Policy
Last updated: August 22, 2026
Thank you for shopping at AURA.
We want to make sure you understand how shipping works for your order.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Method
We use third-party suppliers to fulfill and ship your orders. Products are shipped directly from our suppliers’ warehouses (primarily located in China and other international locations) to your delivery address.
3. Estimated Delivery Times
Delivery times typically range from **7 to 20 business days** after your order has been shipped, depending on your location and customs processing.
Please note that delivery times are estimates and not guaranteed. Delays may occur due to:
- High order volume
- Customs clearance
- Weather conditions
- Carrier delays
4. Shipping Costs
We currently offer **Free Shipping** on all orders within the United States.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your package.
Please allow 24–48 hours for the tracking information to update after receiving your shipping confirmation.
6. Customs, Duties and Taxes
Orders shipped internationally (outside the United States) may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
AURA is not responsible for any customs delays or additional fees charged by your country.
7. Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.
8. Lost or Stolen Packages
If your tracking information shows that the package was delivered but you have not received it, please contact the carrier first. If the issue is not resolved, contact us at michellejuan035@gmail.com and we will assist you.
9. Contact Us
If you have any questions about shipping, please contact us:
Email: michellejuan035@gmail.com